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Frequently Asked Questions

Pass Member Program

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Annual Pass Program Rewards

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How do I redeem my free guest ticket(s) online?

Silver, Gold, and Florida Platinum Pass Members can redeem your free guest ticket(s) by following these steps below. Please note that each eligible Pass Member in the household will need to log in separately to redeem guest ticket(s). Tickets are valid at park(s) of membership. Florida Platinum Pass Members can redeem guest tickets for SeaWorld and Aquatica Orlando, Busch Gardens Tampa Bay, and Adventure Island.

 

Step 1: Log into your account using your Pass Member barcode (located on your Annual Pass, it usually starts with the letter “A”) and your billing zip code

Step 2: Scroll to see your available Free Guest Ticket(s) or Discounted Guest Ticket(s)

Step 3: Select your quantity

Step 4: Follow the Checkout instructions

Step 5: You will receive your Guest Ticket(s) at the end of the purchase via email and thru a “Print and Save” button on the last step. You can print this ticket or save it on your phone.

 

Then make a reservation for you and your guest(s) following these steps:

 

Guest Ticket Reservation:

Step 1: Select “Reserve Your Day

Step 2: Select “Ticket Holder Reservation”

Step 3: Select your Quantity and Date

Step 4: Enter the ticket barcodes that are found on the tickets you received on Step 5 above

Step 5: Follow the Checkout Instructions

Step 6: You will receive your Reservations at the end of the purchase via email and thru a “Print and Save” button on the last step. You can print this ticket or save it on your phone.

 

Pass Member Reservation:

Step 1: Select “Reserve Your Day

Step 2: Select “Pass Member Reservation”

Step 3: Select your Quantity and Date

Step 4: Enter your Annual Pass barcode

Step 5: Follow the Checkout Instructions

Step 6: You will receive your Reservations at the end of the purchase via email and thru a “Print and Save” button on the last step. You can print this ticket or save it on your phone.

 

You and your guests will need a reservation ticket AND an admission ticket (your Annual Pass/your Free or Discounted Guest Ticket) to enter.

What if my online account does not show my eligible rewards?

Pass Members can visit the self-service kiosks at the park if they are having issues online redeeming select rewards. For guest tickets being redeemed on a kiosk, the guest must accompany a Pass Member with an active reservation for admittance and entry is subject to availability. Guest tickets and many rewards printed at the kiosk are only valid on the day they are printed. If the reward does not show on the kiosk, please visit a guest service window at the park.

 

Kiosk Reward Redemption Steps:

Step 1: Select “Pass Members Only”

Step 2: Scan or type in your Active Pass Barcode

Step 3: Select “Rewards and Tickets”

Step 4: Choose the desired reward or ticket promotion and follow the on-screen prompts

Step 5: Rewards Park Tickets are entry-ready, for other rewards and giveaways follow the redemption instructions on the printed voucher

Do I need reservations for my guests?

Yes, all ticketed guests need reservations. Once your guest ticket has been retrieved from the Pass portal website, a reservation must be made for the date of visit using the barcode on the ticket. Pass Members must accompany guests into the park. Please note that parking is not included with the guest ticket. For tickets being redeemed on a kiosk, the guest must accompany a Pass Member with an active reservation for admittance and entry is subject to availability. The Pass Member and guest both need a reservation ticket AND an admission ticket (Annual Pass/your Free or Discounted Guest Ticket) to enter.

How do I access my rewards like the free Animal Encounter and the free digital photo downloads?

The rewards can be accessed at the Self-Service Ticketing kiosks located at the park:

  • Select Pass Member Options
  • Scan your Annual Pass
  • Select Rewards and Tickets
  • Choose the Free Animal Encounter or Free digital photos downloads (PhotoKey)
  • Select the reward(s) that you would like to receive
  • Checkout and take your printed ticket

Once redeemed at a self-service kiosk, please take your free animal encounter ticket to the Serengeti Outpost to book your reservation. Take the free digital photo downloads (PhotoKey) ticket to any photo location to exchange for your PhotoKey lanyard. Lost or stolen rewards cannot be reprinted and will not be replaced.

How can I see what current rewards I have remaining?

Pass Members can visit the Self-Service Kiosks or any Guest Service Representative to view current eligible rewards and redeem any rewards.

What if I don’t see the rewards I should see at the Self-Service Kiosk?

If you do not feel you are seeing the correct rewards shown at the kiosk, please visit any available ticket window or guest services representative and they will be able to look into your account and verify eligible rewards for each Pass Member.

If I paid in full for my Pass, when will I see new rewards?

Guests who paid in full for their Annual Pass and are within their initial term will see some changes to their benefits, as long as the new benefit is better than their existing benefit. Examples include receiving the new higher in-park discounts that correspond with their tier. 


When you choose to renew your Annual Pass, you will receive new rewards based on the tier of the new Pass, at time of renewal.

 

What if I do not know when my Annual Pass was purchased?

Please log in to your account to view order history and account information. Note: The date printed on your Annual Pass may reflect the date the Pass was printed and not your original purchase date. Please verify your Pass details by logging in to your account.

What’s the best way to learn about special offers, additional rewards, and Pass Member access to new attractions?

The best way to stay in the know is to sign up to receive Pass Member email communications! Using the same email address associated with your Annual Pass account, sign up here to receive our monthly newsletter, special offers, learn how to be among the first to ride new attractions, and more.

When can I use my Free Guest Tickets included with my Annual Pass?

Silver, Gold, and Florida Platinum Pass Members with Free Guest Ticket rewards can redeem their tickets during special periods throughout the year.

Guest Ticket Redemption Windows Guest Ticket Redemption Windows

If I purchased my Annual Pass before June 7, 2021 and received all my tickets at once, can I keep them?

Yes, eligible Annual Pass Members who purchased or renewed before June 7, 2021 will keep their existing balances of Free Guest Ticket rewards and can use them as desired throughout their initial term. Upon renewing, upgrading, or purchasing a new Pass, your tickets will be issued following the Guest Ticket Calendar.

How can I see my Guest Ticket eligibility?

Logging into your Pass Member account is the best way to see any available rewards, including Guest Tickets, associated with your Pass. In your account, you will only see tickets that are available to you during the current redemption period. Additional tickets (if you are eligible for them) will be available when the next set of guest ticket usage dates begins.

If you have multiple Annual Passes on the same account, log in using the barcode and zip code of each Pass Member to see their rewards.

If I have an EZpay Annual Pass purchased before June 7, 2021 and it is due for auto-renewal, will I see new Free Guest Tickets on my anniversary date?

Yes, EZpay Pass Members who complete their commitment and auto-renew will see their guest tickets replenished on their anniversary date and keep their existing distribution method at this time. Tickets for these Pass Members will not be based on the new usage calendar. Subject to change. Review your account for current rewards including guest tickets.

Annual Pass General Information

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How do I purchase an Annual Pass?

The best way to purchase an Annual Pass is by visiting us at the websites below. You can visit the parks’ ticket windows on any regular operating day to purchase or can call 1-813-884-4FUN to enroll by phone. 

What do I need to do before my first visit?

After you purchase your Annual Pass, you will receive an email containing a PDF version of your actual Annual Pass. This is your Annual Pass, which you can either print out or download on your mobile device to scan at the front gate for entrance. You may also show this at culinary and merchandise locations in-park to receive your discount.

 

For future visits, we recommend accessing your barcodes from your mobile device. Login to the Pass Member website, click the "Account" tab and scroll down to view your barcodes. These barcodes can be used to enter the park and receive in-park discounts. Apple device users may also add them to their Apple Wallet.

 

If you wish to receive a wallet-size version of your Annual Pass, please scan your PDF at the Self-Service Ticketing kiosks to print one. Please note that printing a wallet-size Annual Pass produces a new barcode and deactivates your previous barcode, including any saved in your mobile device which will need to be updated manually.

 

Busch Gardens Pass Members:  If you would like to print a commemorative hard stock 60th Anniversary version of your Annual Pass, please visit Guest Services inside the park at Busch Gardens Tampa Bay. The limited edition Pass can be purchased for $5.

 

SeaWorld Orlando Pass Members:  If you would like to print a commemorative hard stock Guy Harvey version of your Annual Pass, please visit Ticket Windows or the Pass Member Lounge, at SeaWorld Orlando. The limited edition Pass can be purchased for $5. SeaWorld will donate 100% of the net proceeds, before taxes, to the Guy Harvey Ocean Foundation.

I currently have a Platinum Annual Pass from a non-Florida park. Do I receive the benefits of the Florida Parks Platinum Annual Pass?

No. Many benefits of the Florida Parks Platinum Pass are a home state park benefit. Please check with your home state for your special benefits. All Platinum Passes receive admission to our select 11 parks excluding Discovery Cove.

I lost my Annual Pass. Where can I have it reprinted and is there a fee?

You can reprint the PDF version of your Annual Pass by accessing your order history.  Another option is to print a wallet-size version of your Annual Pass by scanning your PDF at the Self-Service Ticketing kiosks. Each Pass Member can reprint their Annual Pass twice before a $5 reprint fee would apply. Please note that reprinting your Pass produces a new barcode and deactivates your previous barcode, including any saved in your mobile device which will need to be updated manually.

Upgrading to an Annual Pass

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Where can I upgrade my Fun Card or Pass to a different Annual Pass?

You can visit any guest ticket window or Guest Services to upgrade to an Annual Pass.

I have a Fun Card and would like to purchase an Annual Pass. Do I have to buy an Annual Pass at full price? Can the Fun Card price be applied to the Annual Pass?

You will simply pay the difference between the prorated Fun Card and the Annual Pass of choice.  We will prorate the difference based on the time remaining on your Fun Card.

Why should I upgrade to a Florida Gold Annual Pass?

Get the most value when you upgrade to a Florida Gold Pass. If you want 15% off food and beverage, 30% off merchandise, four free guest tickets and a free Annual PhotoKey, the Florida Parks Gold Annual Pass is your best bet.

Annual Pass Benefit Updates

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I currently have an active Pass. Will I receive the new benefits of current purchasers?

Current Pass Members will keep their existing benefits and rewards through the end of 2020, and will be transitioned into some of the new benefits and in-park discounts starting in 2021:

 

• Merchandise and Food & Beverage Discounts

• Quick Queue® Discounts

• Animal Experiences and Feeding Discounts

Can I still use my discounted guest tickets?

Existing Pass Members that purchased before September 8, 2020 and received discount tickets at time of purchase will be able to use any remaining balances for Discounted Guest Tickets that are already on their account.

These discount tickets can be purchased online by logging in to your account and selecting from the “Offers” page. Guest tickets can also be purchased at the Self-Service Ticketing kiosks located at the park.
Eligible Pass Members will:

  • Select Pass Member Options
  • Scan Annual Pass
  • Select Rewards and Tickets
  • Choose Guest Ticket(s)
  • Checkout and take printed ticket to Park Entrance

Tickets must be used on the day printed if purchased at the park. Discount is based on general admission full retail front gate pricing. Lost or stolen rewards cannot be reprinted and will not be replaced.

Will I get the increased number of Free Guest Tickets that come with the new Passes?

Existing Pass Members that purchased their Pass prior to September 8, 2020 will keep their current benefits and reward allowances. Existing Pass Members would be eligible to receive new Free Guest Tickets only upon renewal of their Annual Pass(Full Paid) or after their initial commitment term is met and their pass auto-renews (EZpay), as those rewards are issued per initial term.

I have a previous Gold or Platinum Annual Pass. Can I still use my Free Animal Encounter and/or Photo Print even though new Passes don’t receive these?

Yes, existing Gold Pass Members that purchased their Pass prior to September 8, 2020 and still have an Animal Encounter reward available on their account will be able to redeem it any time before their initial commitment term ends. Existing Platinum Pass Members that have a free Photo Print on their account may still redeem it any time before their initial commitment term ends.

Please note this reward will not roll over into any renewal period or beyond your initial term, and will not be available on future Gold Pass purchases or renewals.

I see that the new Platinum Passes come with a once per day Quick Queue® for one ride. If I have an existing Florida Platinum Membership, will I be able to keep my Ride-Again Privileges?

Platinum Pass Member Ride-Again Privileges have been discontinued at all parks effective January 1, 2021 for existing members. However, all Florida Platinum Pass Members will become eligible for the once per day Quick Queue® valid at one ride, starting in February 2021. Redeem this once per day at park kiosk by scanning your Pass and selecting Pass Member Offers.

What is different now about the Discounted Guest Tickets that come with my Pass?

Pass Members will receive promotional discounted guest tickets at certain times of the year, so be sure to sign up for emails to receive the latest Pass Member offers. Discounted Guest Tickets are no longer pre-loaded onto your Membership.

Will I get the increased discounts on in-park merchandise that come with the new Passes?

Existing Pass Members that purchased their Pass prior to September 8, 2020 will have their in-park discounts automatically transitioned to the new benefits for their corresponding tier, where applicable.

I have an existing Silver Annual Pass, will I receive the Free PhotoKey® for Digital Photo Downloads?

Yes, in February 2021, active existing Silver Pass Members will receive the Free PhotoKey® added to their rewards.

After my full-paid Annual Pass expires, can I purchase the same Annual Pass I have now?

No, our previous Annual Pass benefit options will no longer be available for purchase or for renewal. When you are nearing expiration, you will be able to log in to the Pass Member website to see your new Annual Pass renewal options and special offers.

I currently have a Florida Parks Platinum Annual Pass purchased before September 8, 2020. Will I receive the new benefits like increased in-park discounts that come with the new Florida Parks Platinum Annual Pass even if I don’t upgrade?

Yes, you will receive some of the new benefits. In February 2021, you will receive the new Platinum in-park benefits at your Florida park(s) of membership, like 50% off merchandise, 20% off animal tours, and other discounts. Rewards like Free Guest Tickets will only be updated once your Annual Pass is renewed, as those allotments are per initial term.

My Bronze Annual Pass or 2020 Fun Card is valid into 2021. Will there be any blockout dates?

Yes, all Bronze Annual Passes and Fun Cards will be subject to applicable blockout dates in 2021. Please view dates here.

I’m an existing Bronze Pass Member, purchased before September 8, 2020 and receive 50% off General Parking. Will I continue to receive this benefit although new Bronze passes do not include any parking benefits?

Yes, existing Bronze Pass Members will keep their 50% off General Parking benefit throughout the end of their initial commitment term. Upon renewal, Pass Members would receive the new benefits associated with their renewed Pass.

What are VIP Pass Member Ride Nights?

We are excited to announce the addition of VIP Pass Member Ride Nights in the future! Stay tuned to Pass Member communication channels for more information on these after-hours Pass Member exclusive events. Sign up for emails.

How do I access savings on Discovery Cove® and SeaWorld Vacation Packages?

Log in to your Pass Member account and click on the “Offers” page. At the bottom of the offers, you will see links for the Discovery Cove and Vacation Package discounts.

Annual Pass Member Benefits

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Is free parking included with all Annual Passes?

No. Florida Bronze Annual Passes receive no parking discount. Florida Silver Annual Passes include free general parking. Florida Gold and Florida Platinum Annual Passes include free preferred parking*.

Parking benefits are limited to park of membership and are subject to availability.

Is unlimited admission included with all Annual Passes?

No. Florida Bronze Annual Passes include 12 months of admission with blockout dates. Florida Silver, Gold, and Platinum Annual Passes include unlimited admission for 12 months with no blockout dates.

How do I access my Pass Member discounts on in-park experiences?

After you purchase an Annual Pass, you will have immediate access to the Pass Member website. You may use your account username and password or your Pass Member barcode and zip code to login to the website. Once logged in, you’ll be able to access discounted in-park experiences and more. When you are in-park, present your active Annual Pass to receive your discount on purchases. 

When can I use the free guest ticket(s)?

Florida Silver Pass Members receive 1 free guest ticket per year, Florida Gold Pass Members receive 2 free guest tickets per year and Florida Platinum Pass Members receive 3 free guest tickets per year to your choice of your Florida park(s) of membership excluding Discovery Cove. Parking not included. The Pass Member must be with the guest for entry to the park. Tickets can be used on any regularly scheduled operating day but the tickets must be used on the day printed. Guest tickets may not be used during separately-ticketed events such as Howl-O-Scream.

 

Free tickets will be issued as a Reward at the Self-Service Ticketing kiosks located at the park. Florida Silver, Gold, and Platinum Pass Members will:

  • Select Pass Member Options
  • Scan Annual Pass
  • Select Rewards and Tickets
  • Choose the Free Guest Ticket(s). Tickets must be used on the day printed. Redeem reward on day of use only. Lost or stolen rewards cannot be reprinted and will not be replaced.
  • Checkout and take printed ticket to Park Entrance. Pass Member must be present with guest upon entry.

I have a 2-year Pass on EZpay monthly payments and my Pass says “Gold” on it. Will I receive the benefits of the new Florida Gold Annual Passes?

No. In the past, the term “Gold” stood for our 2-year Annual Passes, which had the same benefits as 1-year Annual Passes. Active 1-year or 2-year Florida Parks Annual Pass Members (not including Platinum Pass Members) will continue to receive the benefits that are currently associated with your Annual Pass including admission to the designated park(s), free parking, and in-park discounts.

 

If you would like to upgrade to a new Gold Annual Pass, visit the parks’ ticket windows on any regular operating day or call 813-884-4FUN (4386)

Why does the Florida Bronze Annual Pass have blockout dates?

Each Annual Pass plan offers varying benefits.  The Florida Bronze Annual Pass plan was designed for guests who are flexible and looking for maximum savings.

 

What are the Florida Bronze Annual Pass blockout dates?

Blockout dates vary by park. View Florida Bronze Annual Pass blockout dates:

If I purchase a Florida Bronze Annual Pass and want to visit the park on a blockout date, do I have to purchase a full-priced admission ticket?

No. We have a special discounted rate for Florida Bronze Pass Members who choose to visit on blockout dates to park(s) of membership. Login to the Pass Member Website or Full Service Ticket Windows on the day of your visit to make this purchase. Limit 1 discounted ticket per Pass Member per day.

Annual Pass Payment Options

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What is EZpay?

EZpay is an interest-free monthly payment program designed to make an Annual Pass fit easily into your budget. There is a 12-month initial commitment, and then your Pass will automatically renew on a month to month basis (at a rate which may be adjusted based upon the then current retail price of the plan you initially selected), subject to your right to cancel at any time following the 12-month initial commitment period.

Do I have to get on the EZpay monthly payment plan?

You are not required to purchase your Annual Pass on EZpay, however EZpay is an interest-free monthly payment program designed to make an Annual Pass fit easily into your budget for as long as your Annual Pass is active. There is a 12-month initial commitment, and then your Pass will automatically renew on a month to month basis (at a rate which may be adjusted based upon the then current retail price of the plan you initially selected), subject to your right to cancel at any time following the 12-month initial commitment period.

Once I purchase a new Annual Pass will the monthly rate stay the same, or will it go up at some point?

Your monthly rate will not increase during the initial 12-month commitment.  After that, each month you will be charged 1/12 of the then-current retail price for the Annual Pass (plus tax) of the plan you initially selected and no down payment will be required. 

The old Annual Pass Program had a price lock guarantee, what about the new Annual Pass program?

Price Lock Guarantee is no longer available for the new Annual Pass program. Your rate will not change within the first 12-months of your commitment.  After the initial 12-month commitment, each month you will be charged 1/12 of the then-current retail price for the Annual Pass (plus tax).  If the Annual Pass rate increases, you will receive notice of that increase before your credit or debit card is charged.