Reservations FAQs

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Why do guests need a reservation to visit the park?

In order to manage capacity, maintain physical distancing and to help ensure a safe and fun experience at the park, all guests are required to make a reservation prior to visiting.

How does the reservation process work?

To make a reservation, you must have a ticket, Fun Card or Annual Pass. 
 
If you do not already have a ticket, Fun Card or Annual Pass, you must purchase one before making a reservation. You will be prompted to make a reservation during the process of purchasing a ticket, Fun Card or Annual Pass.

  •  Guests can purchase and make a reservation for same-day tickets if there is inventory available
  •  Single-day tickets are date specific, so your reservation to visit is included automatically when you choose the date of your ticket
  •  Guests can make a reservation on the same day of a planned visit if there is inventory available

 

 

If you have an existing ticket, Fun Card or Annual Pass, you must make a reservation prior to visiting the park. We have reserved daily capacity for our valued Pass Members and Fun Card holders. Guests can make a reservation on the same day of a planned visit if there is inventory available. To make a reservation if you have an existing ticket, Fun Card or Annual Pass: 

 

 

  1. 1. Click here or go to the site homepage and click the "Reserve Now" button
  2. 2. Identify yourself as either a ticket, Fun Card, or Annual Pass holder
  3. 3. Select the date you would like to visit
  4. 4. Enter your ticket, Fun Card, or Annual Pass barcode number and email address to confirm your reservation

 

 

Once you receive your reservation confirmation via email, you must bring that confirmation along with your single-day ticket, Fun Card, or Annual Pass to enter the park.

 

Do I need reservations for anything else other than my ticket, Fun Card or Annual Pass?

Guests purchasing premium experiences (dining, animal interactions) will need to make a reservation for the date of their premium experience in addition to the reservation required to enter the park.  

Please click here to reserve a date for your premium experience by entering your Ticket or Pass barcode. 

I purchased a date-specific ticket or I reserved a visit date with my Fun Card, Pass, or non-date-specific existing ticket but I need to change it. What do I do?

To reschedule your reservation date, click here. You will need the email address used for your reservation, and your order number.

My ticket is showing up as not found/expired when I register, what do I do?

Please call us at 407-545-5550 in advance of your visit. Guests without reservations cannot be guaranteed entry into the park due to limited capacity.

The system is not letting me make a reservation or finalize my transaction. What can I do?

If you are unable to make a reservation on your first attempt, we recommend trying these options:

  • Empty your cart by clicking “remove” on each item (your cart must be empty to proceed) and try again
  • Attempt to make the reservation in an incognito or private browsing window
  • Attempt to make the reservation on a different device (switch from phone to desktop, or vice versa)
 

I am a Pass Member and I want to use my discounted/complimentary guest tickets, do those need reservations?

Yes, all ticketed guests need reservations. Once your guest ticket has been retrieved from the Pass portal, a reservation must be made for the date of visit using the barcode on the ticket. For tickets being redeemed on a kiosk, the guest must accompany a Pass Member with an active reservation for admittance and entry is subject to availability.

Does each person have to reserve individually, or can my entire party reserve at the same time?

Everyone in the party needs a reservation. Children under 3 do not require a reservation or ticket for entry.

Do I need a reservation for anyone younger than 3?

Children ages 2 and under do not require a reservation, or an admission ticket for entry. Only ticketed guests ages 3 and older require a reservation for entry.

What kind of ticket holders are required to make reservations?

  • Single-day tickets
  • Multi-day tickets
  • Group tickets
  • Free tickets
  • Tickets purchased through a third party including AAA, Groupon, or other resellers
  • Fun Cards
  • Annual Passes
  • Teacher Cards
  • Preschool Cards
  • Friends & Family Passes
  • Can I make a reservation on the same day as my planned visit?

    Yes, you can make a reservation on the same day of your planned visit if there is inventory availability. 

    Can I purchase a date-specific ticket on the same day as my planned visit?

    Yes, you can purchase a date-specific ticket on the same day of your visit if there is inventory availability.

    I currently have a valid single-day ticket, group ticket, complimentary ticket, Season or Annual Pass, or Fun Card in my possession and I want to reserve my day. What do I do?

    Please click here or go to “Reserve Now” on the homepage. Then find your ticket category, select the number of guests in your party, and choose your date of visit to create your reservation.

    I currently have a valid multi-day ticket, do I need to make a reservation for each day I plan to visit?

    Yes, reservations will need to be made for each day and each park a guest plans to visit. This can be done on that individual park’s website using the barcode on your multi-day ticket.

    I am going to buy a single-day ticket. How do I reserve my day?

    When you select the quantity of tickets you want to purchase, you will be prompted to select your date of visit. Once your transaction is complete, your single-day ticket will be date-specific.

    I am going to buy a Fun Card or an Annual Pass. Do I need to reserve my visit date?

    Yes, once you purchase your Fun Card or Annual Pass and your transaction is complete, you will be prompted to return back into the reservation system to reserve your visit date.

    I want to purchase a multi-day/multi-park ticket. What do I need to do to reserve my day?

    Reservations are required for multi-day/multi-park tickets. You can visit one park per day and must make reservations for each day and each park separately.

    I currently have a complimentary Teacher Card/Preschool Card/Friends and Family Pass, how do I make a reservation?

    Teacher Card, Friends and Family Pass, and Preschool Card holders will make reservations under the Fun Card category on the reservation page.

    I want to use a complimentary/discounted military ticket (Waves of Honor), are reservations required for those tickets?

    Yes, all ticketed guests need reservations. Once a ticket has been printed, a reservation must be made for the day you and your guests wish to visit.

    I bought my ticket from a travel agent/ticket reseller, can I make reservations using this system?

    Yes, if you have a voucher, you are able to make a reservation through the reservation system.

    I purchased tickets as part of an official vacation package. Do I need to make reservations?

    Guests that have already purchased an Official Vacation Package through our website, do NOT have to make additional reservations for the parks purchased. The guest can simply use their Resort Guest lanyard along with the admission ticket and proceed directly to the turnstiles.

    What happens if I show up at the park without a reservation?

    We strongly discourage guests from visiting the park unless they have a reservation. Guests without reservations will only be permitted to enter if capacity is available, and admission is not guaranteed. 

    Is there an extra charge for using the reservation system?

    There is no charge for using the reservation system. The reservation system is a tool we have introduced to help manage capacity so that guests can enjoy a safe and fun experience while maintaining physical distancing. 

    Can reservations be transferred from one guest to another?

    No. Reservations can be rescheduled, but not transferred to other guests who are not included on the original reservation.

    What happens if I don't show up for my reservation?

    Single-day and multi-day tickets are non-refundable, but reservations can be rescheduled prior to the original visitation date. Pass Members who know they will be unable to use their reservation are asked to reschedule or cancel their visit as early as possible by clicking here. This allows us to make space available to other guests.

    If a day is completely booked, will there be a waitlist?

    There is not a waitlist, however guests should continue to check the reservation site, as inventory may change.

    I have an experience booked (dining, animal interactions). Do I still need a reservation for park entry?

    Yes, all guests need a reservation for entry to the park.

    I am a Pass Member and want to visit another park at a discounted rate. How do I get a reservation and ticket?

    Once a guest’s ticket is purchased in the Pass Member portal, visit the reservation page for that park to complete the reservation process.

    I am a Pass Member and the day I would like to visit is filled up, will additional inventory be added?

    Inventory will be closely monitored and adjusted based on demand and available capacity. We invite guests to check back frequently as inventory will be adjusted on a daily basis.

    I have a multi-park ticket/Annual Pass, can I visit two parks in the same day?

    In order to allow as many guests as possible to experience the park, we are currently not allowing guests to reserve a visit to two parks on the same day.

    I have a 14-day ticket. Do I need to make reservations for each of the 14 days I want to visit?

    Yes, a reservation is required for each day you would like to visit. You can visit one park per day, and must make a reservation for each day and each park separately for up to five different dates.

    What do I need to bring with me to access the park?

    Guests visiting will need to bring their original ticket/Annual Pass/Fun Card, their reservation confirmation, and their photo ID for entry.

    How far in advance can I make a reservation?

    We are currently allowing guests to make reservations through the end of 2020.

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